Privacy policy

1. WHO WE ARE

Best3D (“we”, “us”, “our”) provides custom 3-D-printing services in Latvia.

Registered office: Firsa Sadovņikova iela 39, Rīga, LV-1003, Latvia.

E-mail for privacy matters: support@best3d.eu

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2. WHAT INFORMATION WE COLLECT

Category	Examples	When collected
Contact details	name, e-mail, phone, mailing/billing address	when you place an order or write to us
Order files	3-D models (STL/OBJ/ZIP), project notes	when you upload a model
Log data	IP address, browser, pages visited, actions taken	automatically when you browse our site
Device & location	device type, OS, approximate location (IP-based)	automatically

We do not collect sensitive personal data (health, biometrics, religion, etc.).

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3. WHY WE PROCESS YOUR DATA

• Provide the service – quote, print, finish and ship your part.
• Communicate – confirm orders, answer questions, send status updates.
• Protect the service – fraud prevention, security logs.
• Measure advertising – see if Google Ads campaigns reach interested users.

Legal bases (GDPR / UK GDPR): contract, legitimate interest, consent (for ads cookies), and legal obligation (tax & accounting).

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4. THIRD-PARTY RECIPIENTS

Purpose	Company (jurisdiction)	Safeguard
Website hosting	SIA “GARMTECH” (Latvia)	data stay in LV
Advertising & remarketing	Google LLC (USA) – Google Ads	EU Standard Contractual Clauses (SCC)
Delivery	SIA “Omniva Latvia” (LV) • VAS “Latvijas Pasts” (LV)	local delivery contracts

We do not share data with analytics providers, email-marketing platforms, payment gateways or social networks.

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5. COOKIES & TRACKING

We use a single advertising cookie (Google Ads remarketing) to show past visitors our ads on other sites. You can:

• refuse this cookie in your browser;
• or adjust Ad-Settings at adssettings.google.com.

No other cookies (analytics, personalisation, social plugins) are set.

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6. INTERNATIONAL TRANSFERS

Some data needed for Google Ads are processed in the United States. Transfer is covered by SCCs approved by the European Commission. All other processing stays in Latvia.

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7. DATA RETENTION

• Order files – deleted within 90 days after the order is completed or immediately on request.
• Business records (invoices, shipment proofs) – kept 10 years to comply with Latvian tax law.
• Security logs – kept 30 days then erased or anonymised.

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8. SECURITY MEASURES

• HTTPS/TLS 1.3 encryption
• Encrypted storage & backups
• Multi-factor admin access
• Firewall & intrusion monitoring
• 72-hour breach-notification procedure

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9. YOUR RIGHTS

You may request to:

• access, correct or delete your data;
• restrict or object to processing;
• receive a copy (portability);
• withdraw consent for advertising cookies.

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10. DO-NOT-TRACK

Browsers’ Do-Not-Track signals are not yet standardised; we currently do not respond to them.

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11. UPDATES

We may update this notice; the “Last updated” date will change. Significant changes will be announced on the website.

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12. CONTACT

Best3D
Firsa Sadovņikova iela 39
Rīga LV-1003
Latvia

E-mail: support@best3d.eu