Return policy and right of withdrawal

1. Right of withdrawal (14 days)

Under Directive 2011/83/EU and the Latvian Consumer Rights Protection Law you can withdraw from an online order within 14 calendar days from receiving the goods.

Exceptions — items made to an individual specification (custom 3-D printing), unless there is a manufacturing defect. For such goods the right of withdrawal does not apply (§12(6) of the Law).

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2. Return procedure

• Email support@best3d.eu, include the order number and reason for return.
• Wait for confirmation and an RMA number.
• Pack the item, include a copy of the receipt, and send to Firsa Sadovņikova iela 39.

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3. Return shipping costs

• Standard item — paid by the customer.
• Defective or wrongly shipped item — paid by the company.

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4. Refunds

After receipt and inspection we refund via the original payment method within 5 business days. If damaged or incomplete, the amount may be reduced proportionally.

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5. Quality guarantee

Prints carry a 30-day guarantee. If a part breaks during normal use, we will reprint it or refund.

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6. Contacts

All return questions: support@best3d.eu